Americo Carvalho

Americo Carvalho has extensive experience in customer relations and service management, currently serving as Directeur de la Relation Client at Solocal since September 2009, where responsibilities have included overseeing client operations, transformation, and outsourcing initiatives. Prior roles at Solocal included Directeur d'agence Télévente & Relation Client and various managerial positions in project management, process, training, and production services. Prior to Solocal, Americo Carvalho worked at PagesJaunes SA as Responsable Service Clients and Formateur Relation Client from April 2002 to September 2009. Educated at IÉSEG School of Management, Americo Carvalho obtained an Executive MBA in Transformational Leadership from 2015 to 2017 and is currently pursuing a Certificate in Innovation and Entrepreneurship at the University of San Francisco School of Management.