Kristen Merrill

Kristen offers nearly twenty years of client management experience to her role, and has led several high-stakes projects since joining in 2017 including predictive maintenance on 10,000 miles of transmission line data and contingency planning to restore power after multiple simultaneous switch failures.

Before VIA, Kristen was co-founder and head of client services at Fuld Omniscope where she led an array of projects, including leading a workshop focused on the utilities sector alongside one of their largest clients. Prior to Fuld, Kristen was with Grail Research where she was responsible for business development, account planning, and project delivery for some of their most important accounts. She was a senior consultant at the Monitor Group and a member of the leadership team within the Monitor Software business unit, where she specialized in data visualization and analytics, decision support models, dashboards, and forecasting tools.

Kristen graduated from Cornell University with a degree in chemical engineering.