Willem Pel

Willem Pel is a seasoned professional in service management with extensive experience across various companies. Currently serving as Senior Customer Service Manager at Solvinity, responsibilities include managing Service Level Agreements and collaborating with Customer Engineering Teams and external suppliers. Previously, at Visma | Raet as Service Manager, Willem played a pivotal role in modernizing and standardizing the Service Management department. Experience also includes serving as Service Manager at RAM Infotechnology, where assistance was provided to clients including Reumazorg Zuid-West Nederland, and continued service management roles at Kerridge Commercial Systems, Unit4, ITON, T-Systems, and Centric, with a focus on client management and service delivery. Beginning the career at ArchiLogiQ as Manager Support Center, Willem demonstrated leadership and strategic improvements, leading to a promotion within three months. The career trajectory includes navigating periods of transition, showcasing adaptability and commitment to enhancing service quality.