Thamara Amorim

Thamara Amorim is a Customer Experience Analyst with extensive experience in customer support and conflict mediation, currently working at Tera since October 2021. Previous roles include a customer support analyst at Mercado Livre, where responsibilities included risk analysis for fraud prevention, payment release, and KPI analysis to enhance customer experience. Thamara also gained experience as a marketing intern at Johnson & Johnson, involving logistical support and contract management, and as a trainee at Caixa Seguridade Participações S.A., focusing on client relations and data management. Thamara is pursuing a postgraduate specialization in Libras at Faculdade Metropolitana, having completed a Bachelor's degree in Pedagogy at Centro Universitário FMU | FIAM-FAAM.