The IT and Support Team at Somtel is pivotal in ensuring seamless telecommunications services across the Somali regions. This team comprises a Database Administrator who manages and optimizes data systems, an IT Administrator and Security System specialist who safeguards the company's digital assets, and a Technical Support Engineer responsible for the operation and maintenance of technical infrastructure. Together, they provide robust support and innovative solutions to meet the evolving needs of over 4 million customers, enhancing both service reliability and security.