Michele Lima is a seasoned IT professional with extensive experience in operational, technical, and financial management across various organizations. Currently serving as Gerente de TI at SONDA since April 2018, Michele oversees teams specializing in Field Services, Service Desk, and IT Governance, implementing best practices such as ITIL and COBIT. Previous roles include Coordenadora de Governança de TI at SONDA, Coordenadora de TI at Computécnica Tecnologia, and Coordenadora de Projetos TI at NET Oficial, demonstrating a consistent focus on project management, service delivery, and team leadership. Michele holds a Bachelor's degree in Computer Science and is pursuing a Master's degree and an MBA in Computer/Information Technology Administration and Management from Centro Universitário FIEO and Instituto de Pesquisas Tecnológicas, respectively.
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