Rafael Lopes

Rafael Lopes is a seasoned telecommunications professional with extensive experience in managing voice networks and collaboration systems. Currently serving as a Voice Network Administrator at SONDA since December 2019, Rafael oversees the Cisco collaboration environment for Roche Pharmaceuticals across Latin America, handling over 5000 lines and numerous voice gateways and SIP trunks. Previously, Rafael worked as a Telecommunications Technician at Andrade Gutierrez S.A., where responsibilities included managing telephony systems and network support across Brazil and Latin America. Earlier roles at AT&T and IBM involved implementing VoIP solutions and managing user incidents, while foundational experience at Quadrata Comunicações Empresaria strengthened expertise in network documentation and support. Rafael holds a Bachelor's degree in Information Systems from Universidade Santo Amaro and multiple certifications, including CCNA, CCNP, and CyberOps Associate, reflecting a strong commitment to continuous professional development in the field of Information Technology and Networking.