Makenna van Liew

Director, Client Accounts And Services at Songtrust

Makenna Van Liew has a diverse work experience spanning various industries. Makenna started their career as a Summer Research Student at the British Studies Program in 2013. Makenna then worked as a Barista at Grind and Squeeze in 2014, followed by an internship at The Royal American. In 2015, they took on multiple roles, including an Artist Liaison at The Music Initiative, a Box Office Apprentice at Spoleto Festival USA, and a Fashion Stylist at Holy City Haven. Makenna continued their work at Spoleto Festival USA in 2016 as a Box Office Sales Associate and later became a Box Office Supervisor. In 2017, Makenna joined M.M.LaFleur as a Customer Experience Associate, and in 2018, they were promoted to Customer Operations Senior Associate. Makenna then transitioned to Studs in 2019 as a Sales Associate before joining Songtrust as a Client Services Associate. Makenna quickly progressed within Songtrust, becoming a Manager of Client Services in 2021 and an Associate Director in 2022. In their roles, they achieved significant improvements in customer satisfaction, response times, and ticket volume, as well as developing user-friendly interfaces and leading strategic meetings for enhancing user experiences.

Makenna Van Liew attended Memorial High School from 2008 to 2011. Makenna then pursued their Bachelor of Arts degree in Arts Management, Studio Art, and Music Industry Concentration at the College of Charleston from 2011 to 2015. In 2014, Makenna briefly attended the University of Westminster for liberal arts studies.

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