LD

Lanie Dikitanan

Member Success Team Lead at Sonic Boom Wellness

Lanie Dikitanan's work experience includes various roles in customer service and administrative support. Lanie currently works at Sonic Boom Wellness as a Member Success Team Lead since March 2022. Prior to this, they worked as a Senior Member Success Specialist from July 2021 to March 2022, and as a Member Success Specialist from October 2020 to July 2021. In these roles, they provided exceptional support to members, assisted with troubleshooting fitness devices, and maintained a high customer rating.

Before their role at Sonic Boom Wellness, Lanie worked at CPR1 LLC as a Client Relations Specialist from June 2019 to March 2020. Their responsibilities included onboarding clients, performing customer service through email and LiveAgent chats, and sending welcome emails to new clients.

Lanie also has experience in the legal field, having worked at Burke & Domercq, LLP as a Paralegal Assistant from September 2018 to February 2019. Their tasks in this role included sorting and filing client paperwork, assisting senior paralegals with tasks, and drafting correspondence and pleadings. Additionally, they worked as an Administrative Assistant at the same company from November 2017 to February 2019, where they sorted and filed client paperwork, organized client files for storage, and prepared client documents.

Earlier in their career, Lanie worked as an Administrative Assistant at The Perfect Workout from November 2016 to August 2017. Their responsibilities included onboarding new hires, managing the payroll system, and maintaining email accounts.

Prior to their corporate roles, Lanie worked as a Substitute Teacher at the Diocese of San Bernardino from September 2007 to June 2008, and as an ELL Instructional Aide at Menifee Union School District from July 2005 to December 2006.

Lanie Dikitanan pursued their Bachelor of Arts (B.A.) degree in Education from Ashford University, completing it in the years 2010 to 2013. Following this, they attended Capella University from 2013 to 2015, where they earned their Master of Science (MS) degree in Marriage and Family Therapy. Prior to their university education, Lanie attended Azusa Pacific University from 2005 to 2007, although their degree and field of study during this time are unknown. Lanie also attended Florin High School, but no start or end years are provided. Additionally, they returned to Ashford University to obtain another Bachelor of Arts (B.A.) degree in Education, but the specific dates are not mentioned.

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Previous companies

Timeline

  • Member Success Team Lead

    March, 2022 - present

  • Senior Member Success Specialist

    July, 2021

  • Member Success Specialist

    October, 2020