Sonic
Thomas Buck has extensive experience in customer care management, currently serving as the Manager of Customer Care at Sonic since March 2001, where responsibilities include managing a team of 11 Customer Care Representatives and overseeing training, schedules, and systems management. Prior to this role, Thomas Buck operated as a Customer Care Account Manager, managing a large sales territory and ensuring quality care as a liaison between customers and manufacturing staff. Previous positions include Customer Care Representative at GNResound, where collaboration with sales representatives was crucial to achieving sales goals, and Account Coordinator at JEANE THORNE, INC., focusing on employee placement and career-path strategies. Thomas Buck also has experience in processing and customer service with StayWell Health Management and WEST GROUP, respectively. Education was pursued at St. Cloud State University.
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Sonic
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At Sonic, we appreciate the value of hearing and seek to help people find the greatest enjoyment from it. We envision a world where all people can enjoy the sounds that enrich everyday life. Sonic seeks to fulfill this mission by putting into practice strong corporate values that provide focus as we meet the needs of users. These values are reflected in how we employ creative solutions to making stylish and simple-to-use devices and engage in thinking outside-the-box to generate fresh approaches to hearing issues. We are energetic in applying technologies and features that help enhance sound quality and promote better speech understanding, and we are dedicated to delivering positive experiences and reliable products to those who wear our instruments. Sonic strives to make an impact on people’s lives. It’s seen in our commitment. In the quality of our products and services. And in our reputation as an honest, friendly, and reliable company. As a hearing instrument company, there’s nothing Sonic enjoys more than hearing for ourselves the positive experiences of users like you.