Patricia Horan

Patricia Horan has extensive experience in customer service and technical support, primarily at SonicWall Inc., where Patricia has served as Customer Service Manager since April 2017 and previously held roles such as Technical Support Manager and Customer Assurance. In these positions, Patricia managed advanced technical support teams and spearheaded escalation management, enhancing resolution planning for complex issues while fostering strong customer advocacy. Prior to SonicWall, Patricia worked as a Technical Support Engineer and Customer Service Representative at e4e Tech Support, providing assistance with SonicWall firewall products. Earlier career positions included Network Administrator roles at Automotive Investment Group and Valley of the Sun YMCA. Patricia pursued education at the University of Phoenix and completed general studies at Stella Maris High School.