Ryan Matlock

As Chief Customer Success Officer and Senior Vice President of Customer of Technical Support, Ryan Matlock leads an army of representatives who manage calls for technical assistance and licensing from customers and SonicWall partners. Ryan amassed an impressive 14-year record working in the trenches at Dell. He first worked as a network administrator for Banta Publishing. After five years, he decided to pursue a job at Dell. After several promotions, he was a Partner Manager and eventually a Product Manager, where he demonstrated his dedication and deep understanding of what it takes to build a world-class support program in a fast-paced and rapidly changing channel marketing environment. In 2016, he was named Director of Partner Enabled Services and credited with a very successful leadership in SonicWall’s Advanced Services Partner program that enabled our partners to provide world-class professional services for SonicWall customers. He also designed and developed a premier support program for SecureFirst Partners and end customers. Before his elevation as the global chief of support, Ryan served as VP of Regional Support for four years.