Derek Babine has over 15 years of experience in technical support and escalation engineering, currently serving as a CORE2 Escalation Engineer at Sonos since May 2008, where responsibilities include troubleshooting unresolved customer incidents and recommending solutions. Prior to this role, Derek progressed from Tier 1 Technical Support Engineer to Senior Tier 1 Technical Support Engineer, where duties included responding to support issues across various platforms and ensuring customer satisfaction through thorough follow-up. Earlier career experiences include roles as an Installation Technician at SecurePro Systems, Site Administrator at Waters Corporation, Quality Control/Service Technician at PCs For Everyone, IT Support Specialist at Nixon Peabody, and Support Specialist at State Street Global Advisors, focusing on desktop support and system installations. Derek holds a high school diploma from Everett High School, earned between 1988 and 1991.
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