Liz Palmerin

Liz Palmerin is a Knowledge Editor at Sonos, Inc. since July 2019, with a background in content editing, customer experience, and technical support. Prior roles at Sonos included Customer Experience Specialist and Technical Support Specialist, where Liz focused on process improvements, knowledge creation, and supporting customer interactions. Additional experience includes a Ticket Office Support Agent position at Gillette Stadium, a Technical Expert and Specialist at Apple, and various customer service roles at Live Nation, Trader Joe's, and McDonald's. Currently enrolled at Bunker Hill Community College, Liz is committed to ongoing professional development and enhancing customer and agent experiences through effective knowledge management and technical support.