Tykelia S. Waddell

Tykelia S. Waddell is an experienced professional currently serving as an eSupport Specialist at Sonova Group since April 2019, previously holding the role of Customer Support Specialist. Prior experience includes positions at Madden Communications as a Customer Service Specialist, and a mentorship role with the City of Chicago's “One Summer Chicago” program, where responsibilities included mentoring youth and overseeing their work sites. An earlier career at Enterprise Recovery Systems, Inc. encompassed roles as an IT Specialist and Client Relations Support, focusing on account maintenance and client communication. Tykelia holds a Bachelor of Arts in Computer Science from Lewis University and is pursuing a Graduate Certificate in Systemic Couple & Family Therapy, followed by a Master of Arts in Marriage and Family Therapy/Counseling at Capella University.