Marcus Eiras

Marcus Eiras is an experienced Technical Operations Analyst at Sony Music Entertainment, specializing in technical support for blue chip entertainment market clients since January 2014. Key responsibilities include collaborating with engineering teams on project goals, improving video encode tracking through data integration, analyzing internal data for timely content delivery, and developing automated tools for system checks. Prior to this role, Marcus worked as a Technical Support Supervisor at Softgate Systems, Inc., overseeing a team and managing customer support for VeriFone terminals and related technologies. Marcus began a career in translation as an Interpreter/Translator at Martin C. Liu and Associates, providing translations in English, Portuguese, and Spanish. Academic qualifications include a Master's Degree in Computer and Information Sciences from New York University and a Bachelor's Degree in Computer Science from Kean University.