Kushal Lakhan

Kushal Lakhan is an experienced technical professional with a strong background in community support and technical assistance. Currently serving as the Technical Team Lead for Global Community Support at Sophos since January 2017, Kushal is responsible for assisting customers through social channels, creating informative video and web content, managing community forums, and providing feedback to enhance support quality. Prior to this role, Kushal worked as a Technical Support Engineer L1-3 at Sophos, focusing on endpoint support across multiple operating systems. Kushal's earlier experience includes a position as a Technical Support Specialist at Fully Managed, where responsibilities included resolving a variety of client issues related to networking and server services. Kushal holds a 2-year diploma in Network and System Administration from the British Columbia Institute of Technology, completed in 2016.