Franz Mertens

Franz Mertens is a seasoned IT professional with extensive experience in service management, IT consulting, and technical support. Currently, Franz serves as Teamleiter Service Management (SEMA) and Senior Service Manager Data Center / RZ Services at Sopra Financial Technology GmbH, where responsibilities include optimizing service management processes and overseeing client interactions. Previously, Franz held roles such as Senior Service Manager at H & M Hennes & Mauritz Online Shop AB & Co.KG, Information Technology Responsible, and various positions in IT support and project management across multiple companies, demonstrating a strong focus on process improvement, crisis management, and team leadership. Academic qualifications include ongoing studies at IU International University of Applied Sciences and a degree in Industriekaufmann from Städtische Berufsschule 14 Nürnberg.