James Williams

James Williams is an experienced ITIL Change Manager leading Change Management processes for Sopra Steria, specifically for the technology infrastructure of the NBrown group. With a career spanning over two decades, James has held significant roles across various organizations, including the Ministry of Justice, where effective ITIL Change Management was critical. Previous positions include managing Major Incident and Problem Management for Cheshire East Council and CoSocius Limited, and serving as ITIL Problem Manager at Bank of America Merrill Lynch, overseeing critical investigations across Europe, the Middle East, and Africa. James holds a Bachelor’s Degree in Technology & Education and has a strong history of enhancing IT service processes and minimizing impact from technology changes.