Joanie Guillemette

Joanie Guillemette is a seasoned professional with extensive experience in customer experience management and strategic development. Since August 2012, Joanie has served as Chef – Expérience client at SOPREMA Canada, where responsibilities include defining and implementing customer experience strategies, analyzing customer journeys, and managing customer satisfaction metrics. Prior to this role, Joanie was the Directrice du développement stratégique - Enveloppe du bâtiment at SOPREMA Canada, focusing on growth strategies and leading multidisciplinary teams. Previously, Joanie held the position of Chef de produits - Enveloppe du Bâtiment at Desjardins from April 2016 to January 2019 and served on the board of directors. Joanie's academic credentials encompass a Master's degree in International Management from France Business School and a Master's degree in Gestion Internationale from Université de Sherbrooke, complemented by a Bachelor's degree in Communication Marketing from the same institution.