Mike Massimi

Mike Massimi is an experienced leader in customer success and operations, currently serving as the Director of Customer Success at Sortera since September 2025. Prior roles include Chief Operating Officer at Hire Space, where responsibility involved transforming the business model from marketplace to SaaS, and Chief Customer Officer at LuxDeco, focusing on enhancing fulfilment and customer experience for high-net-worth clients. Massimi has also held senior positions at Trainline, Photobox, Kantox, ReviewPro, Comdata Group, Sitel Group, and TeleTech, demonstrating a consistent track record of optimizing customer operations, leading teams through growth phases, and driving significant improvements in customer experience metrics across various sectors.