Samantha Berley

Samantha Berley is a highly skilled professional with extensive experience in customer support, operations, and content creation. Currently serving as a Customer Experience Specialist at Sortly since February 2024, Samantha has streamlined support workflows to achieve a 99% approval rating. Prior to this, Samantha worked at Unimarket as an Operations Support Specialist, managing Zendesk tickets with a 98.7% positive approval rating. As the Founder and Editor of Allies Everywhere, Samantha developed the organization and led initiatives in social media marketing and community coordination. Additional roles include Customer Support Specialist and Technical Writer at ReviewInc, as well as experience in freelance writing for various publications. Samantha holds a B.A. in English from California State University, Northridge.