Helena Spets is an experienced professional in customer experience and tourism management, currently serving as Platschef at SOS Alarm since January 2019 and acting as Customer Experience Manager at IKEA Svenska Försäljnings AB since September 2018. Helena has held various roles at IKEA Group since August 2014, focusing on enhancing the shopping experience for customers through multichannel interactions. Previous experience includes the role of Öppningsgeneral at IKEA Umeå and Local Market Manager at IKEA HaparandaTornio. Helena's background in tourism includes positions as Platsansvarig Kalix at Heart of Lapland and Tourism Officer at Kalix Municipality, where strategic development of the tourism sector was a key responsibility. Helena's educational qualifications encompass project management and business administration from reputable institutions, including Luleå University of Technology and KomVux Kalix.
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