Matilda Fogelin has extensive customer service experience, currently serving as a Teamledare and SOS-operatör at SOS Alarm since September 2019. Prior to this role, Matilda worked at FOREX Bank from February 2018 to September 2019, focusing on loan-related customer service tasks and administrative duties. Additional experience includes working as a Kundtjänst representative at Hemköp from May 2013 to September 2019, providing customer assistance, and a brief tenure as a Säljare at Åhléns AB from November 2017 to January 2018, where knowledge of children's clothing and toys was acquired, along with retail cash handling skills.