Ellie Wei, M.A., LSSBB

Ellie Wei, M.A., LSSBB has a wealth of experience in the hospitality industry. Ellie began their career in 1998 as an Account Executive at SAESHE INC. In 1999, they moved to interTrend Communications, Inc. as a Media Planner. In 2001, they were an Account Executive at Gee, Jeffery Advertising Agency. In 2005, they became a Front Office Supervisor/ At Your Service Supervisor at Marriott International. From 2010 to 2017, they were at Paradise Point, A Destination Hotel, where they held the roles of Director of Front Office Operations and Performance Optimization, Director of Performance Optimization- Executive Committee, and Instant Service Manager. From 2017 to 2018, they were the Director of Front Office Operations Dual Hotels at LEGOLAND California Resort. From 2018 to 2021, they were the Quality Guest Experience & Communications Technology and Hotel Operations Consultant at InterContinental San Diego - Now Open. Currently, they are the Regional Director of Operations Guest Experience and Business Optimization at Soul Community Planet.

Ellie Wei, M.A., LSSBB earned a Master of Arts (M.A.) degree in Mass Communications-diffusion of technology among organizations from The Ohio State University in 1998. Ellie received their Bachelor of Arts (B.A.) degree in Telecommunications from The Ohio State University in 1996. In 2019, they obtained a Lean Six Sigma Black Belt (ICBB) certification from the Six Sigma Global Institute. In 2017, they earned a Mental Health Examiner Certificate from Mental Health First Aid USA.