Anthony Royal - MSIT

Anthony Royal, MSIT, currently serves as a Senior Lead Technical Support Engineer at Source Support Services since August 2016, focusing on providing efficient technical support and troubleshooting while managing service event workflows. Previously, Anthony worked at Verizon Telematics, Inc. as a Tier 2 Analyst Technical Support from February 2014 to August 2016, where responsibilities included remote support for OEM TCU systems and documentation of technical issues. Prior experience includes roles such as Product Support Specialist at Philips Medical Systems, Team Leader for IBM Mobile Support at IBM\CGS, and Systems Support Technician at Comp/USA. Academic qualifications include a Master's degree in Information Technology Management from Colorado Technical University and a Bachelor's degree in Computer Information Systems from Herzing College.