Jacob Diama

Jacob Diama is an experienced Technical Support Engineer currently employed at Source Support Services since March 2016, where responsibilities include developing a strong technical understanding of customer products and ensuring excellence in customer support processes. Previous roles include Helpdesk Analyst at WellStar Health System, where support was provided for a large user environment and assistance was given during a major software upgrade, and Field Service Engineer positions at Data Vista/AT&T and UNISYS/DELL, focusing on troubleshooting and repairing hardware. Additionally, experience as a Depot Technician at TechForce involved servicing various desktop and server technologies. Jacob Diama holds degrees in Applied Electronics and Information Technology from DeVry University and the Advanced Technology Group.