Southeast Veterinary Neurology
Client Communication and Support
• Serves as the first point of contact for clients, providing information and answering inquiries about services, appointment scheduling, and processes.
• Conducts pre-consultation calls with clients to gather relevant medical history, explain the consultation process, and address questions or concerns.
• Provides compassionate support to clients during emotionally challenging situations, ensuring they feel heard and valued.
• Discusses potential treatment options, procedures, and associated costs with clients to facilitate informed decision-making.
Appointment and Case Management
• Schedules consultations, and specialty appointments, ensuring efficient use of clinical resources.
• Ensures all required client and patient documentation is accurate, complete, and uploaded into the system promptly.
• Facilitates new patient appointment changes, cancellations, and rescheduling requests, ensuring minimal disruption to workflows.
Referral and Interdepartmental Coordination
• Acts as a liaison between referring veterinarians, clients, and the practice to facilitate case referrals and seamless information sharing.
• Manages incoming referral documentation, ensuring all necessary information is available before consultations.
• Collaborates with the client service and clinical teams to ensure continuity of care.
Education and Training
• Educates clients on pre-appointment expectations, policies, and instructions to ensure they are fully prepared for their visit, reducing misunderstandings and enhancing the overall efficiency and experience of the consultation process.
• Participates in ongoing training to stay current on administrative and clinical procedures, protocols, and communication best practices.
Administrative Duties
• Documents all client and patient interactions accurately in the practice management system.
• Manages and maintain communication logs, ensuring timely responses to calls, emails, and inquiries.
• Monitors and ensure proper implementation of practice policies and procedures related to client communication and patient care coordination.
Quality Assurance and Problem Solving
• Identifies and address client concerns or complaints promptly and empathetically, escalating issues when necessary.
• Monitors the quality of patient care coordination services and suggest improvements to enhance client satisfaction.
• Assists in resolving scheduling conflicts, ensuring that client and patient needs are met efficiently.
Team Collaboration and Contribution
• Collaborates with team members to improve workflows and ensure consistent client experiences.
• Supports the practice’s mission by embodying professionalism, teamwork, integrity, accountability, compassion, and commitment to excellent care.
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Southeast Veterinary Neurology
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Southeast Veterinary Neurology is a leader in veterinary neurology, neurosurgery, and advanced imaging. With convenient locations across southeast Florida in Boynton Beach, Jupiter, and Miami as well as Virginia Beach, Virginia. We keep families together by giving second chances to pets with neurological disease and hope to the people who love them.