John Till is the Head of Information Delivery at Southeastern Railway, where they focus on enhancing passenger information through the introduction of the 4C standard: Clear, Consistent, Correct, and Concise. They previously served as the Passenger Information Manager, developing industry-first initiatives for real-time information. John's career includes roles at South West Trains, ATOC, and Royal Mail, where they honed expertise in customer service and real-time operations. They hold a Diploma in Travel & Tourism from Bournemouth & Poole College.
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