Southeastern runs train services into London from Kent and East Sussex, operating some 1600 trains a day, carrying more than 400,000 passengers each weekday, serving 180 stations and covering 450 miles of track. We operate one of the busiest networks in the country including the UK’s first domestic high speed service with Javelin trains.

SOUTHEASTERN is owned by SE Trains Ltd, a subsidiary of the Department for Transport’s public sector owning group, ‘DOHL.’ DOHL has responsibility for three rail companies, LNER, Northern Trains Limited and SE Trains.

Rail

Southeastern Railway

Southeastern Railway's headquarters in London, United Kingdom

This department focuses on enhancing customer satisfaction and loyalty through effective engagement and operational strategies.

Customer Experience

This department manages the operation and scheduling of train services and personnel.

Rail Operations

This department oversees the management and supervision of station activities to ensure efficient operations.

Station Operations

This department is responsible for planning and managing train schedules and dispatching trains efficiently.

Train Operations

The Passenger Experience and Services team at Southeastern Railway is dedicated to enhancing the overall journey for passengers by ensuring quality service across multiple touchpoints. This team manages and oversees onboard services, station management, and train operations to provide a seamless, efficient, and pleasant travel experience. They focus on maintaining high safety standards, timely services, and addressing passenger needs swiftly, with team members ranging from on-duty train drivers to senior managers who ensure the successful delivery of high-speed and regular train services.

Passenger Experience and Services

The Communications and Community Relations team at Southeastern Railway is responsible for managing the company's internal and external communications, fostering relationships with stakeholders, and driving community engagement initiatives. This includes overseeing operational communications, developing and executing strategic campaigns, engaging with local communities, and maintaining a robust digital presence to keep passengers informed and connected.

Communications and Community Relations

The Human Resources Team at Southeastern Railway is responsible for managing employee relations, recruitment, training, and development. They ensure compliance with labor laws, foster a positive workplace culture, and support the overall strategic goals of the company by aligning HR practices with business needs. The team also focuses on talent acquisition, staff assessments, digital learning initiatives, and organizational development to enhance employee performance and engagement.

People (3)

Jobs (0)

Other teams

Rail Operations

Station Operations

Train Operations

Passenger Experience and Services

Communications and Community Relations

Human Resources Team