Passenger Experience and Services

About

The Passenger Experience and Services team at Southeastern Railway is dedicated to enhancing the overall journey for passengers by ensuring quality service across multiple touchpoints. This team manages and oversees onboard services, station management, and train operations to provide a seamless, efficient, and pleasant travel experience. They focus on maintaining high safety standards, timely services, and addressing passenger needs swiftly, with team members ranging from on-duty train drivers to senior managers who ensure the successful delivery of high-speed and regular train services.