Azam Aslam

Azam Aslam is an accomplished technology leader with extensive experience in customer engagement and application development. Currently serving as the Customer Engagement and Experience Solutions Senior Manager at SoCalGas, Azam leads a strategic $80 million modernization initiative, focusing on the re-architecture and AWS Cloud migration of digital engagement channels. Previous roles at SoCalGas included spearheading the development of self-service applications that increased customer self-service rates from 25% to 70%, as well as leading innovative projects such as the SoCalGas Chatbot, utilizing Cloud, AI, and Machine Learning technologies. Azam's earlier career includes significant leadership positions at The Capital Group Companies and The Walt Disney Company, where strategic vision and modernization efforts yielded substantial business growth and operational efficiency. Azam holds a Bachelor’s degree in Computer Science & Engineering from California State University, Long Beach, and further education from the University of Southern California.