Doris Yon

Doris Yon has over 20 years of experience in various roles, primarily focused on customer analytics and strategy in the utility industry. Doris currently serves as the Director of Customer Analytics, Strategy & Solutions at Southern Company Gas, where they lead the customer analytics function and develops strategies and solutions based on Voice of the Customer data. Previously, they held positions such as Manager of VOC Strategy & Solutions and Senior Business Analyst at the same company.

Prior to their work at Southern Company Gas, Doris worked at Chartwell, Inc. as the Director of Sales and Member Services, where they developed sales strategies and managed the account management team. Doris also served as an Account Manager and Research Analyst, responsible for writing blogs and reports on topics related to customer care in the utility industry.

Earlier in their career, Doris worked as a Sports Writer for The News-Times, covering the University of Connecticut women's basketball team, and for The Gainesville Sun, covering University of Florida athletics. Doris has covered national championship seasons in various sports during their time at both publications.

Doris Yon obtained a Bachelor of Science degree in Journalism from the University of Florida, where they attended from 1994 to 1998. Additionally, they hold a certification in "Gaining Skills with LinkedIn Learning" from LinkedIn, obtained in 2021.