Sandra Broughton

Sandra Broughton has extensive experience in customer operations and experience management within the gas utility industry, currently serving as the Director of Customer Operations Support at Southern Company Gas since December 2018. In this role, Sandra oversees project activity and administrative operations, focusing on significant process changes, technology implementations, and enterprise-impact projects. Previous positions at Southern Company Gas include Director of Customer Experience, where Sandra led customer engagement initiatives, and Director of Call Center Operations, overseeing customer care for over 2.3 million customers. Sandra's background also includes roles in business analysis and account management at AGL Resources, Inc. and Fortis, Inc., alongside leadership positions in non-profit organizations. Sandra holds a BA in Economics and English from Mercer University, and has pursued further education in leadership and innovation management from Harvard Business Publishing and Georgia Tech Scheller College of Business.