Talethia Williams

Talethia "Lisa" Williams has a diverse work experience in the customer service industry. Talethia "Lisa" has held various roles in different companies, showcasing their expertise in managing customer care operations and contact centers.

Talethia "Lisa" started their career at Southern Company as a Quality Assurance Lead Application Developer, where they led a team to ensure the quality of changes made to the Customer Service System application. Talethia "Lisa" then moved on to Georgia Power Company, where they worked as an Assistant to the Call Center Director, Region Customer Service Manager, and Customer Service Manager for the Call Center. Their responsibilities included managing operations, coordinating with partners, and providing support to directors and front-line employees.

Afterwards, they returned to Southern Company Gas as a Contact Center Director, overseeing customer contact operations for multiple Southern Company Gas utilities. Talethia "Lisa" implemented strategies, policies, and procedures for customer care operations across multiple locations and states, handling millions of customer contacts and ensuring compliance with regulations.

Currently, they hold the position of Managing Director of Contact Centers at Southern Company Gas, where they are responsible for the overall strategic direction of Customer Care Centers. Their role includes implementing strategies, policies, and procedures for call centers, overseeing integration activities for divested companies, and providing support to other Southern Company entities.

Throughout their career, Talethia "Lisa" Williams has demonstrated strong leadership, innovation, and a focus on customer satisfaction.

Lisa Williams earned a Bachelor of Business Administration (BBA) degree in Business Administration from Mercer University - Stetson School of Business and Economics.