Francesca Smith Piia

Francesca Smith CIA PIIA currently serves as the Principal Quality Assurance Manager for Southern Housing, focusing on compliance in building safety and project management for new build developments. Previous roles include Project Manager in Quality Assurance at Optivo, Risk and Internal Controls Manager at BRE, and Risk and Assurance Manager at Moat Homes Limited, where responsibilities involved developing risk frameworks and managing internal audits. Francesca has extensive experience in risk management, assurance processes, and customer service within the housing sector, having also held various roles at Homes England, Optivo, and AmicusHorizon Ltd. Educational qualifications include degrees from the Chartered Institute of Internal Auditors and the Chartered Institute of Housing, complemented by a strong foundation in housing services management.