Derron Bales is a seasoned technology professional with extensive experience in Salesforce and IT operations. Currently serving as Principal Salesforce Engineer at Southern New Hampshire University, Derron previously held the position of Customer Success Manager for Mulesoft at Salesforce and worked as a Solutions Architect at Altimetrik. Notably, Derron has an extensive tenure at Salesforce, where roles included Senior Success Architect and Regional Success Architect for Salesforce.org, with achievements in creating and deploying over 500 Sales and Service Consoles, managing Service Cloud projects, and acting as a champion for various Salesforce solutions. Early career roles include IT Analyst at Tradewinds Global Logistics, EDI Coordinator at Key Benefit Administrators, and IT Intern at BENNU Legal Services NFP. Derron earned a BA in Computers and a B.S. in Computer Networking from Robert Morris University, along with a BS in Computer Systems Networking and Telecommunications from Ivy Tech Community College.
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