Jay Chapman

Jay Chapman is an experienced customer experience professional currently serving as the Senior Customer Experience Manager at Sovereign Housing Association since December 2021. Previously, Jay held roles including Customer Service Manager at Service Robotics Ltd and Service Improvement Business Partner at Anchor Hanover Group. With a strong background in service development and improvement from positions at Hanover Housing Association and Huntingdonshire District Council, Jay has expertise in service design, innovation, continuous improvement, and customer service training. Jay holds multiple qualifications in change management and leadership from recognized institutions.