Craig Jonasson has extensive experience in shared services and workforce management, currently serving as Director of Shared Services, WFM & Reporting at SP Data Digital since February 2012. In this role, Craig oversees workforce management resources and reporting. Prior experience includes positions as Senior Manager for Shared Services and Operations Manager, emphasizing a goal-driven approach to problem-solving and system improvement. As a Team Leader, Craig successfully managed a nesting team of over 20 individuals, focusing on performance excellence before agents transitioned to full production. Craig briefly worked at Teleperformance as a CCM in 2018.
This person is not in any teams
This person is not in any offices