Finance · Sydney, Australia
At Spaceship, we're on a mission to transform the way people think about and invest their money. We started in 2017 with Spaceship Super, and in 2018 we launched Spaceship Voyager, which is making investing easy for everyone. In 2023, we launched a new US Investing service.
Since launch, we have grown to more than 200,000 financial members and surpassed $1.5 billion in funds under management – but we're just getting started.
For a business that enables people to invest in their future, trust is everything. This means the Customer Support team is absolutely crucial to the success of Spaceship and its customers.
Developing trust not only requires the Customer Support team to have a deep understanding of superannuation, investing and the inner workings of our products, but also an ability to empathise with a diverse bunch – sophisticated investors who appreciate Spaceship’s investment strategy, as well as complete investing newbies.
You will be joining a small 6 person team, who are all about the customer experience at Spaceship. While ultimately responsible for answering customer enquiries and solving their problems, you will also play a key role in product development by connecting customer feedback with different areas of the business including Product, Marketing, Engineering, Risk & Compliance and Investments.
In this role, you will be responsible for all the above, and specifically:
You will thrive in this position if you are:
We are ~40 people passionate about enabling people to invest in their future.
We value forward-thinking, accessibility, curiosity, transparency and simplicity in everything we do - from the way we collaborate to the products we create.
Spaceship has raised more than $70m to date from some of the world’s most renowned investors including Horizons Ventures, AirTree Ventures, Grok Ventures, Valar Ventures, Sequoia Capital, and New Enterprise Associates.
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