Tyler Johnsey

Tyler Johnsey is an experienced professional in customer care management with a strong track record in enhancing operational efficiency and customer satisfaction. Currently serving as a Customer Care Leader at SpaceX, Tyler previously held the position of Senior Manager of Customer Care at Gusto, where responsibilities included leading customer experience initiatives and implementing AI solutions to improve response times and net promoter scores. Prior experience includes serving as a Supervisor at GoDaddy, where Tyler managed multiple customer support and sales teams, developed second-tier support for the Hosting department, and trained approximately 30 team members. Earlier, Tyler supervised teams at Endurance International Group, providing support for web hosting and domain registration customers, and briefly worked as a Team Lead at Uber.