Susana Santos

Susana Santos possesses extensive experience in service design and user experience, currently serving as Capability Lead and Service Designer at SPARCK since August 2021. Prior roles include Service Design Consultant at Deloitte Digital from January 2020 to August 2021 and UX & Service Designer at Novabase from April 2017 to December 2019. Susana's academic background includes a Master's degree in Design Innovation & Service Design from The Glasgow School of Art, completed in 2015, and a Bachelor's degree in Design from Universidade de Aveiro, obtained in 2014.