Steven Ly

Steven Ly has extensive work experience in project management and customer success roles. Steven is currently working as a Project Manager at Spark Real Estate Software, where they collaborate with Product and Development teams to plan and forecast product roadmap and development initiatives. Steven manages teams and ensures project timelines and milestones are met. Steven also identifies potential roadblocks and develops contingencies to mitigate risks.

Prior to this, Steven worked as a Customer Success Manager at Sage, where they onboarded and supported new customers on Sage solutions, ensuring optimum product utilization through training sessions and follow-up calls. Steven also worked with customers and accountants to define desired business outcomes and drive adoption of Sage solutions. Additionally, they were responsible for tracking product usage and reducing churn by implementing Customer Success Plans.

Earlier in their career, Steven worked at Spark Real Estate Software as a Customer Success Manager, driving adoption of Spark within a portfolio of clients, acting as a liaison between clients and the internal development team. Steven also oversaw the onboarding process for new clients.

Before joining Spark Real Estate Software, Steven served as a Sales Development Executive at the same company, where they utilized various tools for lead generation and worked closely with Account Executives and the Customer Success team.

Steven also has experience working at Microsoft, where they held roles such as Community Development Specialist and Consumer Product Advisor. In these roles, they built relationships with local community groups, created an online presence for the stores, and helped customers discover and implement Microsoft technology solutions.

Overall, Steven Ly has demonstrated their expertise in project management, customer success, sales development, and community development throughout their work experience.

Steven Ly completed their education at Douglas College from 2016 to 2019, earning a degree in Business Management with a specialization in Business Administration. Prior to that, they attended Templeton Secondary School from 2006 to 2011 and obtained a Dogwood Diploma. Additionally, Steven has obtained several certifications, including "Product Management: Building a Product Roadmap," "Project Management Foundations," "Data-Driven Project Management: Project Metrics That Matter," "Product Management: Launching Your Product," "Project Management: Preventing Scope Creep," "Business Analysis for Project Managers," "Building Customer Loyalty," "Customer Success Management Fundamentals," "Project Management Foundations: Requirements," and "Project Management Foundations: Teams." These certifications were acquired from LinkedIn, starting from August 2021 and continuing until February 2022.