Erica Bonilla

Erica Bonilla has a diverse work experience spanning multiple roles and companies. Erica is currently the Director of Collections & Customer Care at Spark Energy, a position they have held since November 2020. Prior to this, Erica served as the Call Center Manager at Spark Energy from September 2013 to November 2020, where they were responsible for supervising and directing all aspects of incoming/outbound call center operations. Erica also worked as a Customer Support Analyst at Spark Energy from April 2012 to September 2013 and as a Customer Service Supervisor from November 2011 to December 2012. Before joining Spark Energy, Erica worked at Asurion as an Associate Trainer from July 2005 to July 2006 and as a Customer Service Representative from July 2004 to July 2005. Prior to Asurion, they worked at the City of Houston as a 3-1-1 Tele Communicator Operator from November 2006 to November 2007. Erica's work experience demonstrates their expertise in customer service, call center operations, and team management.

Erica Bonilla attended the University of Houston and Houston Community College from 2001 to 2002, where they studied Accounting and Business/Management. Erica also has a record of attending the University of Houston, although no information about their degree or field of study is provided.