Janet Lord

Janet Lord is an experienced professional currently serving as a Product Owner and Customer Experience Designer at Spark New Zealand since November 1999. Janet's extensive background includes roles such as Customer Experience Lead, Agile Coach, and Capability Programme Manager, focusing on improving mobile roaming experiences and embedding Customer Experience frameworks across the business. Janet has been instrumental in leading multidisciplinary teams, managing major transformation initiatives, and conducting customer and usability testing. Prior to Spark, Janet held various roles in technology and training at Canterbury Health, Helene Curtis NZ Ltd, and Fortrex Group Ltd, complemented by a BCOM in Commerce and Psychology from Canterbury University.