Sarah Flood

Sarah Flood is an experienced Service Desk Analyst at Spark New Zealand, specializing in enhancing customer experiences and streamlining processes within Spark Health. With a background in incident management and support for various digital products including Broadband, VoIP, and cloud solutions, Sarah has held multiple service desk roles, showcasing a strong ability to manage complex technical queries and customer escalations. Sarah also serves as a Health, Safety and Wellbeing Ambassador, promoting a safe workplace environment. Prior experience includes customer service roles at Eishtec, providing support for Apple products. Sarah holds a Bachelor of Arts degree in Spanish and French from Waterford Institute of Technology and has completed an Erasmus year in Spanish Language and Literature at Universidad Complutense de Madrid.