Sean Heffernan

Sean Heffernan is an experienced professional in IT and performance management, holding the position of Performance Lead and Proactive Assurance Lead at Spark New Zealand since March 2012, where Sean has been instrumental in building a customer-focused Broadband Assurance team. Sean's previous roles include IS Solutions Architect at SKYCITY, Solutions Architect at Genesis Energy, and Technical Support Engineer at ISC Networks, among other consulting positions. With a strong background in service design, resource performance management, and operational improvement across various sectors, Sean combines technical expertise with a commitment to enhancing customer service experiences. Sean's career has spanned over two decades, with roles in companies such as Advantage Business Systems, En Route Solutions Ltd, Logic Networks Ltd, and LANcom Technology Ltd, starting as a Technician/IT Consultant at Microeast Holdings in 1991.