Alex Edwards has a diverse professional background in customer experience management and photography. Currently serving as Owned Retail Customer Experience Manager at Specialized Bicycle Components since May 2019, Alex developed and launched the Warranty and Customer Experience process for the company's U.S. stores, contributing to the expansion from 4 to 85 locations. Previously, in the role of Retail Care Representative, Alex managed warranty and technical support for over 250 bicycle retailers in New England, utilizing Salesforce for efficient issue resolution. Prior experience includes roles as Project Coordinator at SGS, Sales Associate and Mechanic at Epic Bike and Sport, and various positions in photography, including Staff Photographer and Photography Editor for The Ole Miss Yearbook and The Daily Mississippian. Alex holds a Bachelor of Arts in Journalism from the University of Mississippi.
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