John Kock

John Kock is a highly skilled professional with extensive experience in technical support, customer service, project management, and software development. Currently serving as a Retul Technical Services Representative at Specialized Bicycle Components since August 2019, responsibilities include providing technical support for hardware and software to fitters, conducting troubleshooting sessions, collaborating with software engineers, and developing applications to enhance operational efficiency. Prior roles include Project Manager and Client Services representative at RiskPartner, focusing on risk management software implementations and customer satisfaction, Event Service Manager at ICEdot, where exceptional customer care and event management were key, and Web Developer at New Medio, delivering customized web solutions. Educated with a Bachelor of Science in Computer Science from Dillard University, John combines technical expertise with strong leadership and problem-solving abilities.