Shoppers Drug Mart Specialty Health Network
Lionel Freitas is a seasoned business intelligence professional currently serving as a Senior Analyst at Shoppers Drug Mart Specialty Health Network, where responsibilities include translating business requirements and developing KPIs using advanced analytical tools. Previous experience includes roles as a Capacity/Reporting Analyst at Economical Insurance, where Lionel created Tableau reports to support data-driven decision-making, and as a Planning Modeling Engineer at Micron Technology, focusing on process automation and efficiency improvements. Additional roles span various engineering and quality assurance positions within organizations such as GLOBALFOUNDRIES, Rightway Fasteners, General Motors, Life Technologies, and Larsen & Toubro Power, showcasing expertise in capacity modeling, continuous improvement, and quality analysis. Lionel holds a Master's degree in Industrial Engineering from the University at Buffalo and a Bachelor's degree in Mechanical Engineering from Nirma University.
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Shoppers Drug Mart Specialty Health Network
The SHN mission is simple – optimize healthcare for all. Since our inception, we’ve seen enormous technological shifts in how healthcare is delivered, as well as the ways in which patients and consumers want their healthcare services delivered. Now, we aim to lead the Canadian Specialty Healthcare market by delivering superior customer service to those who matter most to us: patients, healthcare providers, and pharmaceutical manufacturers. Our long-standing retail experience has enabled us to deliver care to millions of customers across the country, including specialty care patients seeking greater convenience and savings. As part of Canada’s largest retail pharmacy network, SHN is uniquely positioned to make a real difference for Canadians. By working together, we can continue to shape how specialty healthcare is delivered in Canada for the better.